Bexley SEND IASS, Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT

Service User Testimonials and Feedback

Bexley IASS supports parents, carers and young people (aged 16+), known as ‘Service Users’.

Service users are contacted randomly and asked to provide feedback about the service they have received. This is anonymously used to:

  • improve the service provided
  • monitor and evaluate the types of enquiries received
  • provide data for funding and commissioning services
  • identify gaps in the required information

Service Users can provide feedback to Bexley IASS by contacting us by email or telephone, or by completing the ‘Contact Us’ form:


Read below some of the feedback that Bexley IASS have received from service users:

Service User 1

“I would like to thank you from the bottom of my heart for all the support and help you have provided to us in this. Without your help , it would have been more difficult for us as a family. Really thankful to you”.


Bexley IASS banner image

Service User 2

“Thanks so much for all your help in this matter, I don’t think I would of got the result I had if it wasn’t for you.”


Service User 3

“You [IASS] have been absolutely brilliant. Couldn’t have got through the last year without you. Finally, somebody listened to me.”


Further quotes from recent service users:

  • “The teacher has started listening to me”
  • “He (the child) feels a bit more included now. The SENCO gets it”
  • “I didn’t understand a lot. I now know how to explain my child’s needs”
  • “I have stopped worrying about my child’s future”
  • “I cannot thank IASS enough, my children are so happy”
  • “Things have changed for the better”
  • “I could not have done it without IASS”
  • “I was ready to give up, but then i found IASS”
  • “I think it was fair and balanced”


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