Bexley IASS supports parents, carers and young people (aged 16+), known as ‘Service Users’.
Service users are contacted randomly and asked to provide feedback about the service they have received. This is anonymously used to:
- improve the service provided
- monitor and evaluate the types of enquiries received
- provide data for funding and commissioning services
- identify gaps in the required information
Service Users can provide feedback to Bexley IASS by contacting us by email or telephone, or by completing the ‘Contact Us’ form:
Read below some of the feedback that Bexley IASS have received from service users:
Service User 1
“I would like to thank you from the bottom of my heart for all the support and help you have provided to us in this. Without your help , it would have been more difficult for us as a family. Really thankful to you”.
Service User 2
“Thanks so much for all your help in this matter, I don’t think I would of got the result I had if it wasn’t for you.”
Service User 3
“You [IASS] have been absolutely brilliant. Couldn’t have got through the last year without you. Finally, somebody listened to me.”
Further quotes from recent service users:
- “The teacher has started listening to me”
- “He (the child) feels a bit more included now. The SENCO gets it”
- “I didn’t understand a lot. I now know how to explain my child’s needs”
- “I have stopped worrying about my child’s future”
- “I cannot thank IASS enough, my children are so happy”
- “Things have changed for the better”
- “I could not have done it without IASS”
- “I was ready to give up, but then i found IASS”
- “I think it was fair and balanced”