Bexley SEND IASS, Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT

What IASS can offer you

Who Is This
Service For?

At the BEXLEY Information Advice Support Service (IASS) we offer honest, fair and clear information to parents and carers of children & young people with special educational needs and/or disabilities (SEND).

This page will explain what you need to know about Bexley IASS and how we can advise and support.

What We Do

  • Advise on getting extra support from your nursery, school or college for your child or young person
  • Provide Information and advice about requesting an Education, Health and Care (EHC) Needs Assessment and Plan
  • Provide Support in resolving disagreements, including mediation and tribunals.
  • Provide a straightforward explanation of educational procedures
  • Provide information on Personal Budgets
  • Support on exclusions
  • Provide information about SEND transport and assistance
  • Support preparing for meetings.

We Will Not...

How We Do It...

  • We will ensure you have someone impartial to talk to in confidence
  • We aim to respond to your enquiry within 3 working days
  • Help you to express your views and resolve issues
  • Assist with paperwork, such as sense checking forms and letters related to your child’s Special Educational Needs and / or Disability (SEND)
  • We will maintain information provided on a secure and confidential database
  • Provide advice and information via telephone and email
  • Provide up to date website information on matters relating to Special Educational Needs and / or Disabilities (SEND)
  • Maintain confidentiality, in accordance with local safeguarding procedures

The new minimum standards for Information Advice and Support Services (IASS) were released in September 2018:

These standards were drawn up by local authorities, IAS Services, other local support services, children, young people and parents/carers in consultation with the DfE. They are based on the law and the SEND Code. The consultation process received feedback from IAS Services, LA staff, third sector organisations, health services and parents.

Bexley IASS Self – Referral process for Parent Carers and Young People 

Bexley IASS are an empowering service and as such we do not accept referrals from other professionals.

There will be rare exceptions to this rule of course when a parent carer or young person needs the support of another professional to access IASS such as a language barrier or a learning difficulty.

We prefer our parent carers and young people to contact us directly for advice, information and support on matters relating to Special Educational Needs and / or Disabilities (SEND) and we hope to make this process as accessible as possible.

Here you will find a guide on how we deliver information, advice and support, on matters relating to Special Educational Needs and / or Disabilities (SEND) and methods for contacting us:

Bexley IASS eligibility and referral criteria.

Here you will find a link to our website referral form:

Self Referral & Consent Form | Bexley IASS

Alternatively you can contact us by:

  • Telephone: 0203 045 5976.
  • Email: [email protected] 
  • Address: Bexley SENDIASS, Civic Offices, 2 Watling Street, Bexleyheath, DA6 7AT


Bexley IASS Intervention Levels 

IASS intervention levels were developed to help IASS differentiate between the levels of information, advice and support that parent carers and young people may receive.

These were developed by the Council for Disabled Children with IAS Services Nationally.

The IASS Network has provided this guidance in order to promote greater consistency, so that the range and extent of the work done by IASS across England can be collated and shared nationally.

Please click here for a copy of the Bexley IASS Intervention Levels

How to contact Bexley IASS

By telephone: 0203 045 5976 between 9am – 5pm Monday to Friday.

Voicemail messages are picked up regularly. We are a small service so please leave a voicemail for us if you cant get through first time.

By email: [email protected]

Website enquiry form: Referral & Consent form

Bexley IASS will respond to you within 3 working days from you making contact.

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